Hosted 3CX Functionality

Location-independent connecting of IP phones and 3CX apps for calling
No extra costs for 3CX app and web client for calling, chatting and displaying status
Recording and listening to conversations afterwards
Converting voicemail and call recordings to text (transcription) using AI (3CX, Google Speech or OpenAI Whisper)
Classifying call recordings with sentiment score via AI
Voicemail and voicemail to email
Use of call groups where multiple phones ring at the same time
Flexible design of call menus (Interactive Voice Response)
Queues and hold music
Automatically log in and out of queues based on your status (available/away/do not disturb)
Forwarding based on time conditions or calendar conditions
Forwarding based on the user’s status (available/away/do not disturb)
Hot Desking (multiple users can log in to 1 phone)
Conference call option
Park calls
Forward phone number based on office hours or holidays
Incoming and outgoing routing of calls based on pattern recognition
Support for intercom, if also supported by the phones
Support for video phones
Company phonebook that automatically synchronizes with supported phones
No phone registration problems using free 3CX SBC software
Using Call Scripts with separate software for more complex (interactive) dialplans

Admin web interface to manage users, set user rights and call plan
Set up departments with their own opening hours and holiday notifications
Detailed call and queue reporting
Direct recording and setting of messages to be played
Automatic configuration of IP phones, including remote restart and firmware update for supported phones
Blocking of numbers and specific country destinations
Blocking of admin access based on IP address
Overview of (number of) ongoing calls
Overview of registered employees and phones
Backup/restore option
Automatic external storage of backups, call recordings, voicemails, faxes and chat texts (Google Storage, SMB, (S)FTP, SharePoint)
Automatically download and install 3CX updates
Audit log to see who made which changes

Proprietary 3CX client software with UC capabilities described below
Presence status can be set and visible to colleagues (available, away, do not disturb, lunch, business trip)
Chat with colleagues
Receiving voicemail via email
Advanced forwarding options based on presence status
Click-2-call with the 3CX Windows app
Whatsapp integration
Facebook integration
Live chat integrated with website
SMS integration

WebRTC based, no plugin needed
1-click conference
Meeting recording
Remote Control / Assistance
Screen sharing
100 participants with Professional license, 250 participants with Enterprise license

Office 365 (including Single Sign-On)
Microsoft Teams integration (minimum Enterprise license required with 16 simultaneous calls)
Bitrix24
ConnectWise
Fresh desk
Hubspot
Jetpack CRM
Kommo
Microsoft Dynamics
Pipe drive
Salesforce
Vtiger
Zendesk
Zoho
MongoDB, MsSQL, MySQL, PostgreSQL databases
Hotel Modules: Fidelio and Mitel
CRM API and CRM Integration Wizard to connect CRMs yourself

Advanced queue strategy
Extensive Call Reporting
Real Time Queue Statistics
Queue Reports
Listen in / Barge in / Whisper during calls
Customer name lookup based on callerid
Wallboard
Switchboard queue manager
Easy search for call recordings
Ability for supervisor to send agents log in and out
Callback option when the queue is full
CRM integration (directly open customer page, reporting/history, optional: link to call recording, automatic creation of new customer in CRM system)
SLA alerting / reporting

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